EXPERT THIRD PARTY SUPPORT FOR ORACLE FROM Nanosoft Consulting
Exceptional Oracle Support That Sets You Free
Oracle Agile PLM
Oracle ATG Web Commerce & Endeca
Oracle Database
Oracle Demantra
Oracle E-Business Suite
Oracle Hyperion
Oracle Fusion Middleware
Oracle PeopleSoft
Oracle Retail
Oracle Siebel CRM
Software ecosystem transformation
- Technical support for existing applications during upgrades or migrations.
- Support for older-version software that Oracle would no longer support without a customized support agreement and an additional fee.
Improved service quality and security
- Improved quality of service and value from sustained software support.
- Service Level Agreements (SLAs) for response times, driving more efficient incident resolutions.
- Security solutions for unpatched security vulnerabilities.
- Flexibility in contracts, allowing you to opt out of new and future versions, as well as release upgrades.
Cost and resource optimization
- Average cost savings of 60%, which can be reallocated toward revenue-generating IT projects.
- Service Level Agreements (SLAs) for response times, driving more efficient incident resolutions.
- Quick and easy access to technical expertise.
- Option to move to a more predictable operating expense (OPEX) model.
People
Engineers that bring on average 20+ years of experience and deep expertise in related software application.
Engineers that bring on average 20+ years of experience and deep expertise in related software application.
Process
ISO9001 process designed for Level-4 support and Information Technology Infrastructure Library (ITIL) framework for service design, service transition, service operations, change management, and continuous process improvement.
Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor (Oracle).
Tools
Robust knowledge base and AI-based automation to augment decision making and accelerate service response at scale.
Best-in-class security tools.
Personal
Live experts vs. portal-based self-support model
Assigned team of experts for every customer
Responsive
Average 5-minute response from a member of your assigned team, 24 x 7 x 365
Partnership
Frequently scheduled business and technology reviews
Comprehensive security solutions
Seven-Point Security and Vulnerability Protection
Security profiling and current system benchmarking
Accountable
Customer selects issue priority level
Proactive escalation by Spinnaker Support
Flexibility
Spinnaker Support enables transformation journey in line with business & IT needs
Free Guide
The Skeptic’s Guide to Oracle Third-Party Support
Not sure if you’re ready to switch away from Oracle-provided support? This detailed guide will remove all doubt.


Our Support
Break/Fix Services
Global Tax & Regulatory Compliance
Security & Vulnerability Management
Technical Advisory Services
General Inquiry & Advisory
Archiving Services
