Unlike conventional software support, which is triggered by an incident or service ticket, managed services are ongoing, proactively-planned activities. Managed services includes updating, monitoring, and tuning, which are all performed regularly by an external and integrated team of ITIL Level 2 and Level 3 engineers.
Enterprises of all sizes and from all industries commonly contract with MSPs as an affordable way to quickly gain reliable access to technology expertise and 24/7 assistance.
Nanosoft Consulting offers two areas of managed services:
Technical Managed Services (TMS) for databases, middleware, operating systems, platforms, and applications is the outsourcing of operational support for infrastructure and technology, and
Application Managed Services (AMS) is the outsourcing of functional and developmental support of business applications.