Third Party Support – Make us your Enterprise Cloud Partner

Third Party Support

for Enterprise Software from Nanosoft Consulting

Third-party support is a direct replacement of vendor support by a company that is not the original software publisher. In relation to Oracle and SAP, third-party support is always at least half the cost, extends the life of your stable, on-premise system, and typically provides more services through a designated team.

Third-Party Software Support Defined

Third-party support is a direct replacement of vendor support by a company that is not the original software publisher. In relation to Oracle and SAP, third-party support is always at least half the cost, extends the life of your stable, on-premise system, and typically provides more services through a designated team.

Third-party software support has existed for more than fifteen years. While it began with specific Oracle applications (JD Edwards, Peoplesoft, and Siebel), third-party support is now available for virtually any Oracle or SAP on-premise enterprise or infrastructure product set – including the newest release versions. Most third-party support vendors have teams of highly experienced engineers from consultancies, integrators, customers or the software vendors themselves.

Our Support

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

Break/Fix Services

SUPPORT SERVICE

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your JD Edwards applications. Applies to standard code, custom code, and interoperability.

INTRODUCING THE FIRST-EVER

ULTIMATE SUPPORT GUARANTEE

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Transition Services for New Customers

Transitioning from Oracle or SAP Support to Spinnaker Support should be easy, organized, and low impact. We have designed the entire onboarding experience to fully support the knowledge transfer of your practices, processes, culture, and technologies to our core team. This includes a well-planned and legal archiving process.

When to Consider Switching to Third-Party Support

Migration

One primary motive for switching is when an organization is (1) migrating from one on-premise environment to another (e.g., JD Edwards to SAP), or (2) is migrating from an on-premise environment to the cloud (e.g., Siebel CRM to Salesforce).

The third-party support vendor maintains the existing environment until the migration is complete, and the customer receives excellent support and saves at least 50% on maintenance fees that can be redirected to fund the migration or another business initiative.

Migration

One primary motive for switching is when an organization is (1) migrating from one on-premise environment to another (e.g., JD Edwards to SAP), or (2) is migrating from an on-premise environment to the cloud (e.g., Siebel CRM to Salesforce).

The third-party support vendor maintains the existing environment until the migration is complete, and the customer receives excellent support and saves at least 50% on maintenance fees that can be redirected to fund the migration or another business initiative.

Migration

One primary motive for switching is when an organization is (1) migrating from one on-premise environment to another (e.g., JD Edwards to SAP), or (2) is migrating from an on-premise environment to the cloud (e.g., Siebel CRM to Salesforce).

The third-party support vendor maintains the existing environment until the migration is complete, and the customer receives excellent support and saves at least 50% on maintenance fees that can be redirected to fund the migration or another business initiative.

A Proven Support Replacement

Analysts estimate that thousands of organizations – of all sizes, from all industries, and around the globe – are now on third-party support as a means to restore high-quality service at an affordable price. Spinnaker Support is able to simultaneously lower the cost and improve the quality of annual support because our sole focus is on service delivery, not generating revenue to fuel software development.

Don’t Take Our Word for it

Take Our Customers’

“We have been using Spinnaker for 2 years and they have never disappointed in any way. We switched to Spinnaker because of a much better service delivery with promptness and their breadth of understanding and expertise. We have really enjoyed using Spinnaker.”

– Finance Industry

Read the Review on Gartner

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.

Oracle

SAP BI Components

THIRD-PARTY SUPPORT

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SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

SAP BI Components

THIRD-PARTY SUPPORT

SAP BI Components

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

The Knowledge Center

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Extend the life of ECC with third-party support

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Are You Uncertain About Your Sybase ASE?

BROCHURE

SECURITY COMES STANDARD WITH THIRD-PARTY SUPPORT

BLOG

Common Vulnerabilities and Exposures (CVE)

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Support Experience?

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